Privacy Policy
Last updated: 2026
Privacy Policy
This Privacy Policy describes how Rinse Demo (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information about visitors to our website (the “Site”), as well as individuals who request, receive, or inquire about our cleaning services, including residential and commercial pressure washing, window cleaning, carpet cleaning, janitorial, and related services (collectively, the “Services”).
By accessing or using our Site, requesting a quote, booking Services, or communicating with us, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with this Policy, please do not use the Site or request Services.
Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you:
Request a quote, estimate, or booking through our Site, phone, chat, SMS, or email;
Create an account or customer profile;
Submit a form, survey, review, or referral;
Communicate with us through any channel (phone, text, email, chat, social media, or in person);
Make a payment for Services.
This information may include: your full name, mailing and service address, email address, telephone number(s), property details (size, age, materials, surface types, access restrictions), service preferences, payment information (processed through third-party payment processors—see Section 4), photos or videos of the property you submit, and any other information you choose to share.
Information Collected Automatically
When you interact with our Site, we (and our service providers) automatically collect:
Device and usage data: IP address, browser type and version, operating system, device identifiers, referring/exit pages, pages viewed, time spent, clickstream data, and approximate geolocation derived from IP address.
Cookies and similar technologies: We and our third-party partners use cookies, pixels, tags, web beacons, session replay tools, and software development kits (SDKs) to recognize your browser, remember preferences, measure performance, and deliver advertising. See Section 7 for details and your choices.
Analytics data: Aggregated and individualized analytics collected through tools such as Google Analytics, Meta Pixel, and similar services.
Information From Third Parties
We may receive information about you from:
Referral partners, real-estate agents, property managers, or commercial clients who refer you or contract us on your behalf;
Lead generation platforms, directories, and advertising networks (e.g., Google, Meta, Angi, Thumbtack, HomeAdvisor, Nextdoor);
Payment processors and billing platforms;
Background verification or identity providers (for commercial accounts where required);
Publicly available sources, including county property records, business registries, and social media.
Service Delivery Data
In the course of performing Services, we may collect:
Before-and-after photographs or video of the property and work performed;
Technician notes, service logs, equipment telemetry, and GPS/route data from company vehicles;
Audio/video from doorbell cameras or on-site surveillance you direct us to interact with (we do not independently record).
Sensitive Information
We do not knowingly collect government identification numbers, Social Security numbers, precise geolocation (beyond service address), health information, racial or ethnic origin, religious beliefs, union membership, genetic or biometric data, or information about sexual orientation from Site visitors or customers. If you submit such information voluntarily, we will treat it as confidential but recommend that you do not.
How We Use Your Information
We use the information we collect for the following business and commercial purposes:
Provide Services: schedule, perform, invoice, and follow up on cleaning services you request.
Communicate with you: respond to inquiries, send estimates, confirmations, reminders, invoices, receipts, and service-related notices via phone, email, SMS, or chat.
Marketing (with consent where required): send promotional offers, seasonal reminders, maintenance suggestions, review requests, newsletters, and surveys. You may opt out at any time (see Section 8).
Analytics and improvement: measure Site performance, understand user behavior, develop new services, and improve the customer experience.
Advertising: deliver targeted ads on our Site and on third-party platforms (including retargeting), measure ad performance, and build lookalike audiences. Where required by law, we obtain consent before engaging in targeted advertising.
Quality assurance and training: use before/after photos, recorded calls (where disclosed and permitted by law), and service logs to train employees and improve quality.
Testimonials and portfolio: with your permission where required, use photographs, video, and reviews in marketing materials. We will not display your full name or exact address without your consent.
Fraud prevention, safety, and security: verify identity, prevent fraudulent bookings or chargebacks, investigate suspicious activity, and protect our employees and property.
Legal and regulatory: comply with applicable laws, respond to lawful requests, enforce our Terms and Conditions, and establish, exercise, or defend legal claims.
Business transactions: in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business.
Legal Bases for Processing
Where applicable privacy laws (including the EU/UK GDPR) require a legal basis for processing, we rely on one or more of the following:
Contract: to enter into or perform a contract with you (e.g., providing Services you requested).
Consent: where you have given consent (e.g., marketing SMS, certain cookies). You may withdraw consent at any time.
Legitimate interests: to operate, secure, and improve our business, provided our interests are not overridden by your rights.
Legal obligation: to comply with tax, regulatory, or other legal requirements.
How We Share Your Information
We do not sell your personal information for monetary compensation. We may share personal information with the following categories of recipients:
Service Providers and Vendors
Third parties that perform functions on our behalf under written agreements that restrict their use of the information, including:
CRM and marketing automation platforms (e.g., GoHighLevel);
Payment processors (e.g., Stripe, Square, QuickBooks Payments, Authorize.net);
Scheduling, dispatch, and field-management software;
Hosting, storage, and security providers;
Email, SMS, and chat platforms;
AI chat and voice agent providers used for lead qualification, scheduling, and customer support;
Analytics and advertising platforms (e.g., Google, Meta);
Review collection and reputation management platforms;
Bookkeeping, accounting, payroll, and professional services firms;
Background-check providers (for commercial contracts where required).
Business Partners
Subcontractors, affiliated companies, franchisees, or referral partners who assist in fulfilling or arranging Services.
Legal and Safety Disclosures
We may disclose information when we believe in good faith that disclosure is necessary to:
Comply with a subpoena, court order, or other legal process;
Enforce our Terms and Conditions or other agreements;
Protect the rights, property, or safety of our Company, employees, customers, or the public;
Investigate suspected fraud, theft, property damage, or injury claims;
Respond to insurance claims or litigation.
Business Transfers
In connection with any merger, acquisition, financing, reorganization, bankruptcy, receivership, or sale of assets, personal information may be transferred as part of the transaction, subject to standard confidentiality commitments.
With Your Direction or Consent
We may share your information with additional parties when you direct us to do so (e.g., sharing job photos with your insurance company or HOA).
Aggregate or De-identified Data
We may share aggregated or de-identified data that cannot reasonably be used to identify you for any lawful purpose, including research, benchmarking, and marketing.
AI, Chatbots, Voice Agents, and Automated Processing
We use artificial intelligence and automation tools to support our business, including:
AI chat agents embedded on our Site or messaging platforms that answer inquiries, qualify leads, book appointments, and collect basic contact and property information;
AI voice agents that may answer, place, or return telephone calls to assist with scheduling, confirmations, and general inquiries;
Automated workflows that send SMS/email sequences, request reviews, and schedule follow-ups.
When you interact with an AI agent, you are interacting with an automated system. You may request to speak with a human representative at any time. Conversations with AI agents may be stored, reviewed, and used to train or improve the systems, subject to the protections in this Policy.
We do not use these systems to make legally significant decisions about you without human review. No automated decision we make produces legal or similarly significant effects on you.
Call Recording, Text Messaging, and Communications Consent
Call Recording
Telephone calls to or from our Company may be monitored or recorded for quality assurance, training, dispute resolution, and record-keeping. Where required by law, you will be notified at the start of the call and may ask to continue on an unrecorded line.
SMS / Text Messaging
By providing your mobile number and opting in, you consent to receive transactional and, where separately authorized, marketing text messages from us or our authorized service providers. Message frequency varies. Message and data rates may apply. You may reply STOP at any time to opt out of marketing messages, or HELP for assistance. Consent to marketing messages is not a condition of purchasing any Services.
We do not share mobile opt-in data or consent with third parties for their own marketing purposes.
Autodialed and Prerecorded Calls
Where we use automated systems, prerecorded messages, or AI-generated voice to place calls or send texts for marketing purposes, we will obtain prior express written consent as required by the federal Telephone Consumer Protection Act (TCPA), the Florida Telephone Solicitation Act (FTSA), and similar state laws. You may revoke consent at any time.
Cookies, Tracking, and Advertising Technologies
We use cookies and similar technologies to operate the Site, remember preferences, analyze traffic, and deliver relevant advertising. Categories include:
Strictly necessary cookies: required for Site functionality (cannot be disabled);
Performance / analytics cookies: measure how visitors use the Site (e.g., Google Analytics);
Functionality cookies: remember choices such as language and region;
Advertising / targeting cookies: used by us and third parties to deliver and measure advertising (e.g., Meta Pixel, Google Ads, LinkedIn Insight Tag, TikTok Pixel).
You may control cookies through your browser settings, through our cookie banner (where shown), and through opt-out tools such as the Digital Advertising Alliance (optout.aboutads.info), the Network Advertising Initiative (optout.networkadvertising.org), and Your Online Choices (youronlinechoices.eu). We honor Global Privacy Control (GPC) signals where required by law.
Some tracking technologies may constitute a “sale” or “sharing” of personal information under certain state privacy laws (see Section 9). You may opt out of such sharing using the methods described below.
Your Communication Choices
Email: click “unsubscribe” in any marketing email.
SMS: reply STOP to any marketing text.
Phone: ask to be placed on our internal Do-Not-Call list.
Cookies: adjust browser settings or use our cookie preference tool.
All channels: email us at with your request.
Transactional messages (appointment confirmations, invoices, service alerts) may continue after you opt out of marketing.
U.S. State Privacy Rights
Depending on your state of residence, you may have rights under applicable state privacy laws, including the California Consumer Privacy Act as amended by the CPRA (CCPA/CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Connecticut Data Privacy Act (CTDPA), the Utah Consumer Privacy Act (UCPA), and the laws of Oregon, Texas, Montana, Iowa, Delaware, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland, Indiana, Kentucky, Rhode Island, and other states as they come into effect.
These rights may include:
Right to know / access: request information about the categories and specific pieces of personal information we have collected, sources, purposes, and recipients.
Right to delete: request deletion of personal information we maintain about you, subject to legal exceptions.
Right to correct: request correction of inaccurate personal information.
Right to data portability: receive a copy in a portable, machine-readable format.
Right to opt out of sale/sharing and targeted advertising: direct us not to “sell” or “share” your personal information for cross-context behavioral advertising.
Right to limit use of sensitive personal information: where applicable.
Right to non-discrimination: we will not deny Services, charge different prices, or provide a different level of quality because you exercised a privacy right.
Right to appeal: if we deny a request, you may appeal by contacting us at .
To submit a request, email or call . We will verify your identity before fulfilling substantive requests. Authorized agents may submit requests on your behalf with written permission and verification.
We have not sold personal information for monetary compensation in the preceding 12 months. We may “share” personal information for cross-context behavioral advertising through cookies and pixels, which you may opt out of as described in Section 7.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, to provide the Services, to comply with our legal, accounting, tax, and reporting obligations, to resolve disputes, and to enforce our agreements. When information is no longer needed, we will delete or de-identify it using commercially reasonable methods.
Typical retention periods:
Customer and transaction records: 7 years after the last service or as required by tax/accounting law.
Marketing records and consent logs: until you opt out plus 4 years for legal defense.
Photographs and job documentation: up to 7 years for warranty, insurance, and portfolio purposes.
Website analytics: 26 months or as configured.
Call recordings: up to 12 months unless retained for a specific dispute.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit (TLS), access controls, vendor due diligence, and employee training. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you and applicable authorities as required by law.
Children’s Privacy
The Site and Services are not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
International Visitors
We are based in the United States. If you access the Site from outside the U.S., your information will be transferred to, stored, and processed in the United States, which may have data protection laws different from those in your country. By using the Site, you consent to such transfer.
Third-Party Websites and Services
The Site may contain links to third-party websites, social media platforms, and services. We are not responsible for the privacy practices of those third parties. Please review their policies before providing personal information.
Do Not Track
Our Site does not respond to “Do Not Track” browser signals at this time. We do honor Global Privacy Control (GPC) signals where required by law.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates when changes were made. Material changes will be communicated through a prominent notice on the Site or by direct communication where required. Your continued use of the Site or Services after changes become effective constitutes acceptance.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Rinse Demo
Email:
Phone:
Hours of Operation:
