Terms & Conditions
Last updated: 2026
Terms & Conditions
IMPORTANT — PLEASE READ CAREFULLY. THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT, A CLASS ACTION WAIVER, AND LIMITATIONS OF LIABILITY. THEY AFFECT YOUR LEGAL RIGHTS. BY USING OUR WEBSITE, REQUESTING A QUOTE, OR RECEIVING SERVICES, YOU AGREE TO THESE TERMS.
These Terms and Conditions (“Terms”) are a legally binding agreement between Rinse Demo, a Florida & LLC (“Company,” “we,” “us,” or “our”), and you (“Client,” “Customer,” “you,” or “your”). They govern your use of our website and your request for, purchase of, or receipt of any services we provide, including but not limited to residential and commercial pressure washing, soft washing, window cleaning, carpet cleaning, upholstery cleaning, janitorial services, post-construction cleanup, sealing, and any related cleaning or maintenance services (collectively, the “Services”).
By accessing the Site, requesting a quote, booking an appointment, or allowing our personnel to perform Services on or about your property, you acknowledge that you have read, understood, and agreed to these Terms and our Privacy Policy.
Acceptance and Authority to Contract
You represent and warrant that: (a) you are at least 18 years old; (b) you have the legal authority to enter into this agreement; (c) if you are requesting Services for a property, you either own the property or are authorized by the owner, tenant, HOA, property manager, or other responsible party to authorize the Services and grant access; and (d) the information you provide to us is accurate and complete. If you are accepting these Terms on behalf of a company or other entity, you represent that you have authority to bind that entity.
Quotes, Estimates, and Scope of Work
All quotes and estimates are based on information you provide and, where applicable, a visual assessment of the property. Quotes are valid for [30] days unless otherwise stated. The final price may be adjusted, with your approval, if actual conditions differ materially from what was represented or observed, including but not limited to:
Property size, square footage, or number of stories different than described;
Additional surfaces, structures, or areas requested on site;
Severity of staining, biological growth, grease, grime, rust, or organic matter beyond normal accumulation;
Surfaces requiring specialty chemicals, longer dwell times, or multiple passes;
Obstructions, locked gates, pets on premises, or inability to access the work area;
Insufficient water pressure, water supply, or electrical access;
Pre-existing damage requiring additional precautions.
Any work outside the original scope requires a written or electronic change order or revised estimate before being performed. Verbal modifications are not binding.
Scheduling, Access, and Weather
3.1 Access
You agree to provide safe, unobstructed access to the work area on the scheduled date and time. This includes clearing vehicles, patio furniture, planters, grills, toys, decorations, and personal items; unlocking gates; restraining pets; and being reachable by phone. If we arrive and cannot perform the Services due to lack of access or preparation, a trip fee of [$75] may be charged and the appointment will be rescheduled.
3.2 Water and Electricity
Unless otherwise agreed, you authorize us to use your on-site water supply via an outdoor spigot and, if necessary, your electrical outlets. You represent that your water and electrical systems are in good working order. We are not responsible for interruptions or damage resulting from defective or inadequate water supply, low pressure, well-water limitations, or faulty wiring.
3.3 Weather and Rescheduling
Outdoor Services are weather-dependent. We reserve the right to reschedule due to rain, high wind, lightning, freezing temperatures, extreme heat, or other conditions that may compromise safety or quality. Rescheduling due to weather does not constitute a breach and does not entitle you to a refund or credit. We will make commercially reasonable efforts to reschedule at the earliest mutually convenient date.
3.4 Arrival Windows
All appointment times are estimates. Traffic, prior jobs, and weather may delay arrival. We will provide reasonable updates by call or text.
Cancellations and No-Shows
More than 24 hours’ notice: No fee.
Less than 24 hours’ notice: A cancellation fee of [$50–$100] may apply.
No-show or lockout: A trip fee equal to the cancellation fee, plus [25%] of the scheduled job price, may apply.
Recurring janitorial or contracted commercial accounts: Cancellation terms are governed by the separate Service Agreement for that account.
If we must cancel for reasons within our control, we will reschedule at no additional cost and, if applicable, issue a partial credit for documented inconvenience.
Payment, Late Fees, and Collections
5.1 Payment Terms
Payment is due upon completion of Services unless a written alternative is agreed in advance. We accept [credit/debit cards, ACH, check, and approved invoicing]. A deposit of [25%] may be required for jobs over [$500].
5.2 Late Payments
Invoices not paid within [10] days of the due date will accrue a late fee of the greater of [$25] or [1.5%] per month, or the maximum rate allowed by law, whichever is lower. Returned checks incur a [$35] NSF fee.
5.3 Chargebacks
You agree not to initiate a chargeback without first contacting us to resolve the dispute. Chargebacks filed without prior good-faith resolution efforts may result in additional fees, suspension of future Services, and collection activity.
5.4 Collections and Lien Rights
Accounts unpaid after [30] days may be referred to a collection agency or attorney. You agree to pay all reasonable costs of collection, including attorneys’ fees, court costs, and collection agency fees. To the extent permitted by law, we reserve the right to file a mechanic’s lien or equivalent statutory lien against the property for unpaid amounts.
Property Condition and Pre-Existing Conditions
Cleaning services, especially pressure washing and soft washing, can reveal, aggravate, or expose pre-existing conditions. You acknowledge and agree that we are NOT responsible for damage caused by or arising from any of the following pre-existing or latent conditions:
Loose, cracked, peeling, chipped, or deteriorated paint, stain, or sealant;
Loose, damaged, missing, rotted, or improperly installed siding, shingles, trim, fascia, or soffits;
Loose or deteriorated mortar, grout, caulk, or stucco;
Windows, doors, or vents that are not properly sealed, caulked, or weather-stripped, resulting in water infiltration;
Exterior electrical outlets, fixtures, or wiring that are not properly covered, weather-sealed, or grounded;
Rotten, soft, or insect-damaged wood (decks, fences, railings, trim);
Oxidation, chalking, or faded surfaces that may appear unevenly cleaned;
Existing cracks, chips, or settling in concrete, pavers, brick, or stone;
Rust, efflorescence, mineral deposits, or deeply embedded organic stains that cannot be fully removed;
Artillery fungus, lichen, or deeply rooted biological growth that cannot be completely eradicated;
HVAC components, satellite dishes, outdoor lighting, cameras, or decorative items not properly mounted or sealed;
Interior water intrusion through improperly sealed windows, doors, vents, or roofing;
Gutters, downspouts, or drainage systems that are clogged, disconnected, loose, or improperly installed;
Surfaces containing asbestos, lead-based paint, or other regulated materials (we will not knowingly clean such surfaces; if discovered mid-job, work will stop immediately).
You are responsible for disclosing any known pre-existing damage, sensitive surfaces, custom finishes, specialty materials, or recent repairs prior to the commencement of Services. You are responsible for ensuring the property is in sound, watertight condition. We may, at our discretion, conduct a walk-around before starting work and document observable conditions; however, such documentation is not warranted to be complete.
6.1 Client Preparation Requirements
Before our arrival, you agree to:
Close and lock all windows, doors, sliders, and pet doors;
Cover or shut off power to exterior outlets, light fixtures, cameras, and sensitive electronics when advised;
Remove, cover, or secure vehicles, grills, furniture, plants, decor, flags, and personal items;
Keep children, pets, elderly persons, and other occupants away from the work area until the job is complete and surfaces are dry;
Inform us of any alarm systems, automatic sprinklers, invisible fences, or sensors that may be triggered;
Notify us of any surfaces that should not be cleaned with specific detergents, bleach, acids, or alkaline solutions.
We are not liable for damage resulting from your failure to meet these preparation requirements.
Chemicals, Equipment, and Inherent Risks
You acknowledge that cleaning services involve the use of professional-grade chemicals, detergents, solvents, sanitizers, sodium hypochlorite (bleach), surfactants, acids, alkalis, and mechanical equipment, including high-pressure water, wands, extractors, rotary brushes, ladders, lifts, and vehicles. These present inherent risks, including but not limited to:
Chemical odor, residue, or temporary discoloration of vegetation or water features;
Overspray, runoff, or drift onto adjacent surfaces, vehicles, or neighboring properties despite reasonable precautions;
Sensitivities or allergic reactions in humans or pets exposed to cleaning agents;
Noise, vibration, and disruption during service.
You agree to inform us prior to service of any known chemical sensitivities, environmentally sensitive landscaping, koi ponds, aquariums, vegetable gardens, newly seeded lawns, or other areas requiring special protection. We will take commercially reasonable protective measures (pre-wetting plants, covering, diluting, etc.) but cannot guarantee absolute protection.
Carpet, Upholstery, and Interior Cleaning Disclaimers
Not all stains, burns, dye transfer, pet damage, urine odor, or wear patterns can be removed. We will advise on realistic expectations prior to service.
Older, pre-worn, or previously improperly cleaned carpets may experience wicking, browning, color loss, shrinkage, seam separation, or delamination. These are pre-existing conditions outside our control.
We are not responsible for the colorfastness of fibers, upholstery, or area rugs. A colorfast test may be performed on request.
We are not liable for damage to loose, unsecured, or improperly installed carpet or flooring, or to subflooring, tack strips, padding, or adhesives of unknown age or condition.
Dry times vary. You are responsible for maintaining safe walking conditions and adequate ventilation until fully dry.
We are not responsible for furniture, baseboards, wall finishes, or items not identified for protection prior to service.
Commercial Janitorial and Contract Services
Commercial janitorial, scheduled recurring service, and contracted accounts are governed by a separate written Service Agreement. In the event of a conflict between these Terms and a signed Service Agreement, the Service Agreement controls for that account. Absent a separate agreement, these Terms apply. Commercial accounts acknowledge:
Key, access code, and alarm procedures are the Client’s responsibility to maintain current;
The Client is responsible for securing, removing, or marking any valuables, sensitive documents, or equipment not to be disturbed;
Supplies, consumables (paper goods, liners, soap), and specialty equipment are billed separately unless expressly included;
Deep cleans, emergency response, post-construction, flood/biohazard, and project work are quoted separately;
Either party may terminate a recurring contract with [30] days’ written notice unless otherwise stated in the Service Agreement.
Service Guarantee and Limited Warranty
We stand behind the quality of our work. If you are not satisfied with any Service, you must notify us in writing (email is acceptable) within [48] hours of service completion, describing the specific area of concern. We will, at our option and sole discretion:
Return to re-clean the affected area at no charge; or
Provide a reasonable credit toward future Services.
This limited warranty is your sole and exclusive remedy. It does not apply to:
Stains, conditions, or areas disclosed as not guaranteed prior to service;
Damage or results affected by pre-existing conditions described in Section 6;
Recontamination by biological growth, environmental factors, or client actions;
Areas not originally included in the scope of work;
Claims submitted after the [48]-hour notice window.
EXCEPT AS EXPRESSLY STATED IN THIS SECTION, THE SERVICES ARE PROVIDED “AS IS.” WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Damage Claims Procedure
If you believe damage has occurred as a direct result of our Services (and not from a pre-existing condition described in Section 6), you agree to:
Notify us in writing within 48 hours of service completion, describing the damage with reasonable detail;
Preserve the scene: take clear, dated photographs and do not alter, repair, or permit third parties to alter the damaged area until we have had a reasonable opportunity to inspect;
Provide access: permit us and our insurance carrier, if applicable, to inspect the property;
Cooperate in good faith with our investigation and documentation process.
Failure to follow this procedure may void any claim. No claim will be recognized if notice is first provided more than [7] days after service completion, except as required by applicable law.
Photographs, Video, and Marketing Use
You grant us a non-exclusive, royalty-free, worldwide license to photograph, video-record, and reproduce the exterior of the property and the work performed, and to use such images in marketing, advertising, social media, website portfolios, case studies, and promotional materials. We will not display your full name, exact street address, or identifying interior details without your express consent. You may opt out of marketing use by providing written notice before service commences or within 7 days after.
You also grant us permission to place a temporary yard or job-site sign identifying our Company for up to 7 days following service, where permitted by local rules and HOA.
Reviews and Communications
We may request a review of your experience by email, SMS, or other electronic means. You are not obligated to respond. You agree that any review you post will be truthful and will not contain knowingly false, defamatory, or unlawful content. We reserve the right to respond to reviews publicly in a professional manner and to dispute demonstrably false claims.
Indemnification
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless the Company, its owners, officers, employees, subcontractors, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
Your breach of these Terms;
Your misrepresentation regarding property ownership, condition, or authorization;
Pre-existing conditions described in Section 6;
Injury or damage caused by your failure to meet preparation requirements in Section 6.1;
Injury to any person or pet not kept away from the work area during service;
Your violation of any applicable law or the rights of any third party (including HOA or municipal ordinances);
Disputes with neighbors, tenants, guests, or co-occupants regarding the Services.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
(a) IN NO EVENT WILL THE COMPANY, ITS OWNERS, OFFICERS, EMPLOYEES, SUBCONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF USE, LOSS OF BUSINESS, LOSS OF GOODWILL, LOSS OF DATA, DIMINUTION OF VALUE, OR EMOTIONAL DISTRESS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
(b) OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, FROM ALL CAUSES OF ACTION COMBINED, WILL NOT EXCEED THE GREATER OF (i) THE AMOUNT YOU ACTUALLY PAID US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE 90 DAYS IMMEDIATELY PRECEDING THE EVENT, OR (ii) $500.
(c) NOTHING IN THIS SECTION LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD.
(d) SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
Insurance
We maintain general liability and, where applicable, commercial auto and workers’ compensation insurance in amounts consistent with industry standards. A certificate of insurance is available upon request for commercial accounts. Our insurance does not insure against pre-existing conditions, cosmetic concerns not amounting to damage, or any matters for which liability is disclaimed under these Terms.
Force Majeure
We are not liable for delay or failure to perform resulting from causes beyond our reasonable control, including weather, fire, flood, earthquake, power outages, epidemic or pandemic, governmental action, civil unrest, labor shortages, supply-chain disruption, acts of God, or acts of war or terrorism.
Termination
We may refuse or terminate Services at any time, with or without cause, if we determine in good faith that: (a) conditions at the property pose a safety risk to our personnel; (b) the property contains regulated materials we are not licensed to handle (lead, asbestos, biohazards); (c) the Client has been abusive, threatening, or harassing toward our personnel; (d) payment has not been received; (e) the Client has misrepresented the scope or nature of the work; or (f) continuing the Services would violate law or our policies. In such cases, the Client remains obligated to pay for Services performed and materials expended up to the termination.
Use of the Site
19.1 Permitted Use
You may use the Site only for lawful purposes in accordance with these Terms. You may not:
Use the Site in any way that violates applicable law;
Attempt to gain unauthorized access to any portion of the Site, our systems, or another user’s account;
Use any robot, scraper, or other automated means to access the Site, except for public search engine crawlers;
Introduce viruses, malware, or other malicious code;
Impersonate any person or misrepresent your affiliation;
Use the Site to send unsolicited marketing or spam.
19.2 Intellectual Property
The Site and all content on it (text, graphics, logos, photos, video, service descriptions, and design) are owned by or licensed to the Company and are protected by U.S. and international copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content without our prior written consent, except that you may download, print, or cache pages for personal, non-commercial use.
19.3 User Submissions
Any reviews, photos, testimonials, questions, or other content you submit to us or post on our Site or social media grants us a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, and publish such content in connection with our business. You represent that you own or have all necessary rights in any content you submit.
19.4 Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the content or practices of third-party sites.
19.5 Site “AS IS”
The Site is provided “AS IS” and “AS AVAILABLE.” We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or harmful components.
Communications and Electronic Signatures
By providing your phone number or email, you consent to receive transactional communications from us about your account, appointments, invoices, and service updates by phone, SMS, or email. You separately consent to marketing communications only where you have expressly opted in. Message and data rates may apply. Reply STOP to opt out of marketing SMS; reply HELP for help.
You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree to be bound by your electronic signature (including acceptance of these Terms through the Site, booking form, or text message) under the federal E-SIGN Act and applicable state law.
Binding Arbitration and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH US AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF.
21.1 Agreement to Arbitrate
You and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a “Dispute”) will be resolved by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (for consumer disputes) or Commercial Arbitration Rules (for commercial disputes), rather than in court, except as stated below.
21.2 Exceptions
Notwithstanding Section 21.1, either party may: (a) bring an individual action in small claims court; (b) seek injunctive or equitable relief in court to protect intellectual property or confidential information; and (c) pursue collection actions for unpaid invoices through court or lien procedures.
21.3 Class Action Waiver
YOU AND THE COMPANY AGREE THAT ANY DISPUTE WILL BE BROUGHT IN YOUR OR ITS INDIVIDUAL CAPACITY ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class or representative proceeding.
21.4 Opt-Out
You may opt out of this arbitration agreement by sending written notice to us at within 30 days of first accepting these Terms. Your notice must include your name, service address, and an unambiguous statement that you wish to opt out. Opting out will not affect any other provision of these Terms.
21.5 Arbitration Procedure
The arbitration will take place in [COUNTY], [STATE], or by video conference. The arbitrator’s decision will be final and may be entered as a judgment in any court of competent jurisdiction. Each party is responsible for its own attorneys’ fees, except as otherwise provided by law or the AAA Rules.
Governing Law and Venue
These Terms are governed by the laws of the State of [STATE], without regard to conflict-of-laws principles. Subject to Section 21, any action not subject to arbitration will be brought exclusively in the state or federal courts located in [COUNTY], [STATE], and you consent to personal jurisdiction and venue in those courts.
Time Limit on Claims
Any claim or cause of action arising out of or related to the Services or these Terms must be filed within one (1) year after the cause of action arose, or it is permanently barred, except where a shorter or longer period is required by non-waivable law.
General Provisions
Entire Agreement: These Terms, together with any separately signed Service Agreement, quote, and our Privacy Policy, constitute the entire agreement between you and us regarding the Services and supersede all prior agreements and understandings.
Severability: If any provision is held invalid or unenforceable, the remaining provisions will remain in full force, and the invalid provision will be enforced to the maximum extent permitted.
No Waiver: Our failure to enforce any right or provision is not a waiver of that right.
Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms to any successor or affiliate.
Relationship: Nothing in these Terms creates a partnership, joint venture, or employment relationship. Subcontractors may be engaged to perform Services.
Notices: Notices to us must be sent to the address or email listed in Section 25. Notices to you may be sent by email, SMS, or to the service address.
Headings: Section headings are for convenience only and do not affect interpretation.
Updates: We may update these Terms from time to time. Material changes will be posted on the Site with an updated “Last Updated” date. Continued use of the Site or Services after changes constitutes acceptance.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Rinse Demo
Email:
Phone:
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